Quality policies

Quality Standards and Criteria
Quality Control
Inspection and Monitoring Activities
Required Assurance

Because we have decided to make quality our slogan and our path address, and because global quality management standards have become an indicator of the level and professionalism of companies and organizations and their leadership; we, at Fawasel, are keen to achieve these standards and efficiency by following the following:

  1. In Fawasel, we commit to the required quality specifications and standards. In the medical sector, we notify the hospital in advance of anything that may violate quality specifications in materials, workers, or any changes or modifications from their side that may affect quality specifications.
  2. We establish a quality control program to ensure a high level of performance, including data, materials, and services provided.
  3. We also provide the necessary assurance document for the parties signing the contract to ensure that all contract terms and conditions are fulfilled. All required data, materials, and services are delivered under this document to be fulfilled in a timely manner and at the highest level of quality.
  4. We provide a file containing inspection and monitoring activities carried out, as well as corrective actions taken, making it available to the customer.

Accreditations and Certificates

Ministry of Health Accreditation

Fawasel Laundry has obtained a license and accreditation certificate from the Ministry of Health in the Kingdom of Saudi Arabia as an accredited health facility to provide cleaning and laundry services after meeting all necessary requirements and regulations.

 

 

ISO 9001 Certificate

In pursuit of Fawasel's commitment to the quality of services provided and compliance with global standards in the field of quality, and placing the customer at the center of service and care, efforts have been made to obtain the ISO 9001 certificate. This certificate represents a global standard that illustrates quality and trust, sought after by the best companies and organizations worldwide, indicating the company's commitment to quality management practices and customer focus.

 

 

ISO 45001 Certificate

In addition to the above, Fawasel has sought to meet the requirements of occupational health and safety according to global standards, represented by obtaining the ISO 45001 certificate. This certificate organizes the company's operations, enhances the effectiveness of occupational health and safety, allowing the company to integrate various safety regulations through a specialized occupational health and safety system.

 

 

D&B Certificate

Dun & Bradstreet, also known as D&B, is a global company specializing in business data and analytics, providing business information to enterprises worldwide. With a history dating back to 1841, D&B has proven itself as a reliable source of data and analytics, helping companies make informed decisions and manage risks effectively.

 

 

Sustainability Practices

Sustainability refers to the ability to preserve the three environmental, social, and economic elements for the longest possible period and maintain them for future generations. There are significant efforts to promote sustainable practices in various sectors in the Kingdom of Saudi Arabia, where sustainability plays a crucial role in achieving Vision 2030, aiming for sustainable environmental, economic, and social development.

In turn, at Fawasel, we strive to enhance sustainability in these three elements, aligning them with Vision 2030. Through our work in the laundry sector, we have adopted various sustainable practices, including:

  1. Preserving natural resources and ecosystems, managing them to ensure their continuity, and mitigating negative human impacts on the environment.
  2. Creating long-term economic value by promoting growth, investing in development, and enhancing financial and human resources.
  3. Establishing and maintaining a social system that supports the well-being of individuals in our society, including partners and customers, with a focus on ensuring our employees receive their rights and meet their needs in the best possible way.


Handling Stubborn Stains

Our laundries treat all effects and types of stubborn stains in the laundry. We have dedicated machines and chemicals designed and prepared to deal with all types of stubborn stains safely, making the laundry look as good as new. Its worth noting that the washing system used in Fawasel central laundries is a 360-degree rotation, not a 180-degree rotation, leading to higher cleaning standards and better quality in the laundry process.

Fawasel laundry owns one of the essential and important machines that contribute to the washing processes, which is the Tunnel Washing machine. In this machine, the wet laundry is pressed using a special squeezer, resulting in what is known as the "laundry cake".

Our Employees

We understand that technology without great human power will be powerless. All our employees have been trained before being entrusted with handling linens and laundry, not just theoretically, but through real experience. We ensure the cleanliness of our employees before they deal with clean laundry. All of this is managed by professionals to ensure the quality of the result. We believe in our team's ability to deliver the best result for clean and healthy laundry.

In Fawasel company, we have teams of qualified and trained employees, professionals, administrators, engineers, and technicians at the highest level of professionalism and expertise, with extensive experience in this field.

At Fawasel company, we are keen to provide a friendly and encouraging work environment that helps our employees work as one team by promoting a spirit of collaboration, mutual respect, and giving.